This Privacy Policy explains how Elemental Peptides ("Elemental Peptides," "we," "us," or "our") collects, uses, discloses, and protects personal information when you browse our website, create an account, place an order, contact support, or otherwise interact with us. Our products are sold for laboratory and research use only; this Policy governs how we handle your information regardless of the research-oriented nature of the Site. If any conflict arises between this Policy and our Terms of Service regarding personal data, this Policy controls.
1. Information We Collect
Information you provide
Contact and identity details: name, email address, phone number, and billing and shipping addresses.
Account information: username, password, account preferences, cart, and wishlist.
Order and transaction information: products purchased, order history, and customer-support correspondence.
Payment information
Payments are processed by a third-party payment processor (for example, Stripe). We do not collect or store your full payment-card number on our servers; we receive only the limited transaction and billing confirmation data needed to process your order.
Information collected automatically
Device and usage data: IP address, browser type and version, device identifiers, pages viewed, timestamps, referring URLs, and diagnostic data.
Cookies and similar technologies: session and persistent cookies, web beacons, pixels, and scripts.
2. How We Collect Information
Directly from you when you register, check out, contact us, or sign up for communications.
Automatically through cookies, analytics, and server logs as you use the Site.
From service providers such as our payment processor, shipping carriers, analytics, and fraud-prevention tools.
We ask for personal information only when we genuinely need it, and we collect it by fair and lawful means.
3. How We Use Your Information
To operate the Site and your account and to process, fulfill, and ship your orders.
To process payments through our payment processor.
To provide customer support and respond to your inquiries.
To detect, prevent, and address fraud and security issues.
To send marketing communications, where permitted, which you may opt out of at any time.
To comply with legal obligations, resolve disputes, and enforce our agreements.
To analyze and improve our Site and services.
4. Cookies & Tracking Technologies
We use essential cookies (authentication, fraud prevention, shopping cart), functionality and preference cookies, and performance and analytics cookies.
You can refuse or delete cookies through your browser settings, though some Site features may not function properly as a result.
We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required.
5. Analytics
We use analytics services such as Google Analytics to understand how visitors use the Site. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on.
6. How We Share Information
Payment processor: to process your transactions.
Shipping and fulfillment carriers: to deliver your orders.
Service providers: hosting, analytics, email and marketing, and fraud-prevention vendors, who are contractually limited to performing services for us.
Legal and safety: when required by law, subpoena, or to protect our rights, property, or safety or that of others.
Business transfers: in connection with a merger, acquisition, or sale of assets.
We do not sell or rent your personal information, and we do not "sell" or "share" it for cross-context behavioral advertising.
7. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy and to meet legal, tax, accounting, and dispute-resolution obligations. Usage data is generally retained for shorter periods. We retain only what we need, for no longer than necessary.
8. Data Security
We use commercially acceptable measures to protect personal information against loss, theft, and unauthorized access, disclosure, or modification.
Sensitive data is encrypted in transit (TLS), and payment-card data is handled by a PCI-compliant processor.
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
You may access, correct, update, or request deletion of your personal information.
You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.
You may decline to provide certain information, though some services may then be unavailable.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Know and access the categories and specific pieces of personal information we collect, the sources, the business purpose, and the categories of third parties with whom we share it.
Request deletion or correction of your personal information.
Opt out of the "sale" or "sharing" of personal information for targeted advertising. We recognize the Global Privacy Control signal.
Not be discriminated against for exercising your privacy rights.
To exercise these rights, contact us using the details below; we may need to verify your identity before responding.
11. EU/UK Privacy Rights (GDPR)
If you are located in the EU, EEA, or UK, we process your personal information on the following legal bases: your consent, performance of a contract (to fulfill your orders), our legitimate interests (such as fraud prevention and improving our services), and compliance with legal obligations. You have the right to access, rectify, erase, restrict, or object to processing, to data portability, and to withdraw consent. You also have the right to lodge a complaint with your local supervisory authority.
12. Children's Privacy
The Site and our products are not directed to anyone under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it.
13. International Data Transfers
Your information is processed and stored in the United States. If you access the Site from outside the United States, you consent to the transfer of your information to the United States, where data-protection laws may differ from those in your jurisdiction. For transfers from the EU, EEA, or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
14. Discreet Handling
We handle customer and order information discreetly. Orders ship in plain, unmarked packaging, and the return address displays only our company name with no product references.
15. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
16. Data Breach
In the event of a data breach affecting your personal information, we will notify affected users and the appropriate authorities as required by applicable law without undue delay.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date will be revised. We will notify you of material changes by email or a prominent notice on the Site. Your continued use of the Site constitutes acceptance of the updated Policy.
18. Contact Us
For questions or to exercise your privacy rights, contact us at support@elemental-peptides.com or [Elemental Peptides, mailing address].
Last updated: June 13, 2026.